What is AI-Driven Service Management?
AI-Driven Service Management is a cutting-edge solution from OpenText, powered by advanced artificial intelligence and ranked among the top three globally. This cloud-based platform offers an intuitive design, making it a modern Enterprise Service Management (ESM) solution that scales effortlessly—from small and medium-sized businesses to very large enterprises. It’s all about simplifying complex workflows and automating organizational processes without the need for programming, delivering a user-friendly experience that boosts productivity across the board.
Main Benefits of OpenText’s Service Management
Here’s a quick snapshot of what makes this solution stand out:
- Top three global ranking in AI-driven service management
- Cloud-based platform ensuring scalability and flexibility
- Intuitive, user-friendly interface that streamlines operations
- Customizable without programming—tailored to customer needs
- Trusted by major organizations like Jotun, Møller Digital, and NVE
- Backed by 20 years of Platinum Partnership experience with OpenText
- Built on the OPTIC platform to simplify user experience and improve efficiency
One Platform for Everything
In today’s digital world, it often feels like there’s a new solution popping up every day. But here’s the thing: digitalization isn’t about piling on more tools—it’s about simplifying. OpenText’s approach is to offer one common platform that handles everything, cutting through the noise and complexity. This means organizations can manage all their services in one place, avoiding the headache of juggling countless solutions.
Optimizing Service Delivery
Every task these days seems to come with an IT challenge attached. The key? Optimizing service delivery to meet today’s fast-paced technological demands quickly and efficiently. Whether it’s automating workflows or resolving issues before they escalate, this solution helps organizations stay agile and responsive. It’s about making IT work smarter, not harder.
Cloud Management and FinOps
Managing cloud services can be tricky—lack of control often slows down agility and drives up costs. OpenText’s solution tackles this head-on by smartly managing cloud services to keep expenses predictable and security tight. And with FinOps principles baked in, organizations can maximize their cloud investments, cutting unnecessary expenses while getting the most out of their resources. It’s a win-win for budget and performance.
Project Impact: Sustainable Development Goals (SDGs) Linked
- SDG 9: Industry, Innovation, and Infrastructure – Enhancing technological infrastructure and innovation through AI-driven service management.
- SDG 8: Decent Work and Economic Growth – Boosting productivity and operational efficiency for sustainable economic growth.
- SDG 12: Responsible Consumption and Production – Promoting efficient use of resources via cloud management and FinOps.
- SDG 16: Peace, Justice, and Strong Institutions – Supporting transparent and effective organizational processes.
Long-Term Partnership and Customer Experience
Manag-E’s 20-year Platinum Partnership with OpenText isn’t just a badge—it’s a testament to deep expertise and trust. Customers like Jotun, operating in over 70 countries, rely on this service management to focus on end-users. Møller Digital handles 44,000 inquiries annually through their service desk powered by OpenText SMAX, streamlining their operations like a pro. Meanwhile, Norges Vassdrags- og Energidirektorat (NVE) uses live data and OpenText Service Management to tackle their unique challenges. With Orbify.AI’s backing, the project has the muscle to execute long-term growth strategies, ensuring stability and innovation go hand in hand.
