What Is the Project?
DIGITALIZING FIELD OPERATIONS – a plug-and-play software designed to efficiently manage customers, field teams, and operations… It digitalizes business processes, collects payments, and improves profitability at scale. This innovative solution is built to help distributors focus on last-mile distribution and client relationships while keeping IT costs low. With a flexible web platform for head-office teams and an easy-to-use mobile app for on-field agents, the system provides tools to manage sales, distribution channels, payments, and performance – all wrapped up in powerful in-app communication features.
Main Benefit and Key Figures
The software shows a global customer reach and proven reliability through its constant growth and impactful performance:
- Countries across Africa, LATAM, and Asia.
- 0+ new registrations every month.
- 0+ mobile app users every day.
- 0+ unique modules in one place.
- 0+ life-changing products.
- 0%+ YoY client growth.
- 0M+ payments processed every year.
Verticals and Their Benefits
Data Collection & Carbon Credits bridge the gap between surveys and local realities – Upya enhances data accuracy with easy-to-use software tailored for emerging markets. In Agent & Shop Network Distribution, shop owners get everything needed to manage inventory and interact with customers, while the platform empowers a network of field operators. Field Services are also well catered for, as the technology meets the needs of organizations managing complex, repetitive processes from HQ to the field… and there’s more. PAYGO enables distributors of any asset and service to fully digitize sales operations and reach end customers at scale, while Micro Finance companies are assisted in monitoring and analyzing customer data to boost sales and service quality. Not to be forgotten, Micro Insurance businesses benefit from digital data collection and seamless workflow execution.
Features for Streamlined Operations
EVERYTHING YOU NEED TO DIGITIZE SALES AND FIELD OPERATIONS AT SCALE is right at hand. The platform offers Customer Management to create, grow, and constantly access customer bases; Agent Management & Commissions to follow agents’ activity and performance while defining commission structures; Inventory Management to track stock from HQ to the end customer; and Data Collection, which leverages sophisticated tools to ensure accuracy. More features include a Ticketing System for smoother team coordination and improved customer relationships; Payment Collection & Deal Types that support any deal structure – from mobile money to cash transactions; Bulk SMS Communication for mass or standardized messaging; Workflow Automation to replicate and streamline processes… and Territory & Partner Management which tailors market approaches by region or implementation partner. Finally, Analytics & Reports provide powerful dashboards to visualize and analyze ongoing operations.
Products to Meet Diverse Needs
Focused on delivering the right product for every need, the software is comprised of three main products: Upya Collect meets distributors venturing into new markets or geographical areas, enabling accurate data collection and lead generation. Upya Grow is designed with embedded flexibility and modularity to scale up any B2C business, making it ideal for distributors of varied assets, while Upya Flows addresses the operational complexities of teams managing repetitive processes spread between HQ and the field… Each product is carefully crafted to provide targeted solutions that simplify and strengthen last-mile distribution.
Project Impact on SDGs
- No Poverty – by enhancing financial inclusion and streamlining micro finance operations.
- Decent Work and Economic Growth – by creating opportunities through efficient field operations and sales management.
- Industry, Innovation, and Infrastructure – by delivering an innovative and low-cost CRM solution to emerging markets.
- Reduced Inequalities – by empowering small to medium size distributors with cutting-edge technology.
- Partnerships for the Goals – by fostering collaborations across Africa, LATAM, and Asia.
Enhancing Last Mile Distribution
Technology to accelerate the electrification of Africa is seen through Upya’s flexible SaaS for last mile distributors. The innovative, low-cost CRM software is tailored for last-mile distributors across Africa, enabling them to manage, streamline, and scale their operations more effectively. The approach is clear – with powerful in-app communication features and a highly flexible system that handles both cash and mobile money payments, debt management, upselling, and automated client messaging, the solution stands out in dynamic and challenging markets. This system isn’t just about technology; it is about creating a sustainable impact by lowering operating costs and paving the way for more efficient, data-driven business strategies. With a focus on small to medium sized distributors, the project offers life-changing products that drive operational excellence, making everyday business processes easier, faster, and more reliable – a truly transformative tool for last-mile distribution.
