What is Monica Rich Kosann?
Monica Rich Kosann is a distinguished name in the world of fine jewelry, known for crafting designer jewelry that blends timeless elegance with modern flair. This project centers on delivering exquisite pieces that not only dazzle but also carry a story, making every item feel personal and unique. Whether shopping for oneself or gifting a loved one, the experience is designed to be seamless and thoughtful, with options like gift notes and gift wrapping to add that special touch. It’s more than just jewelry—it’s about creating meaningful connections through beautifully crafted accessories.
Main Benefits of Shopping with Monica Rich Kosann
Shopping here comes with perks that truly enhance the customer experience. Here’s a quick rundown:
- Earn MRK Rewards Points with every order—sign in or create an account to redeem them.
- Free shipping and exchanges on all orders for MRK Rewards Members.
- Complimentary same-day shipping on orders over $125 placed by 3pm ET (Monday-Thursday, excluding holidays).
- Tracking provided for every order, so you’re always in the loop.
- UPS Carbon Neutral Ground shipping for all US addresses at no extra cost.
- 30-day return window for refunds or exchanges, with clear policies to ensure satisfaction.
- Lifetime warranty against manufacturing defects—peace of mind guaranteed.
Shipping & Returns Made Simple
Monica Rich Kosann takes the hassle out of shipping and returns. Orders placed before 3pm ET Monday through Thursday ship the same day, while those placed later or on Fridays are processed the next business day. Keep in mind, same-day shipping doesn’t apply to private sale items. Every shipment comes with a tracking number emailed directly to the customer, so there’s no guessing where your precious jewelry is. Returns and exchanges are straightforward too—items must be unworn and returned within 30 days, with all original paperwork included. For US orders, return shipping is covered if the item was sent in error or is being exchanged. For refunds, a small $15 return fee applies.
International Orders and Duties
Shipping beyond the US? Monica Rich Kosann offers options for customers in Canada, Australia, France, and the UK to prepay duties and taxes at checkout. However, it’s important to note that additional charges on delivery can’t be fully guaranteed against. Recipients are responsible for any import duties, customs fees, and local sales taxes required by their country. This ensures smooth customs clearance and timely delivery, but it’s always good to be prepared for potential extra costs when ordering internationally.
Lifetime Warranty: A Promise of Quality
One standout feature of Monica Rich Kosann’s commitment to customers is the lifetime warranty on all products. This means every piece purchased directly from monicarichkosann.com or their boutiques is guaranteed free from manufacturing defects for life. If there’s ever a concern about a defect, customers are encouraged to reach out via email to have their item assessed. If necessary, arrangements will be made to return the piece for inspection. This warranty underscores the brand’s confidence in their craftsmanship and dedication to lasting quality.
Project Impact and Sustainable Development Goals (SDGs)
- SDG 12: Responsible Consumption and Production – Emphasizing quality and longevity in jewelry to reduce waste.
- SDG 13: Climate Action – Offering UPS Carbon Neutral Ground shipping to minimize environmental impact.
- SDG 8: Decent Work and Economic Growth – Supporting ethical manufacturing practices.
- SDG 9: Industry, Innovation, and Infrastructure – Innovating in design and customer service experience.
Customer Support and Concierge Services
Need help? Monica Rich Kosann’s MRK Concierge is ready to assist with any questions or concerns. Whether it’s about shipping, returns, or product details, the concierge team offers personalized support via phone or email. This level of service ensures customers feel valued and cared for throughout their shopping journey. Plus, with free exchanges and a clear cancellation policy for recurring or deferred purchases, the process stays transparent and customer-friendly. It’s all about making fine jewelry shopping as enjoyable and stress-free as possible.
