What the Project Is
IQUTECH, based in Limerick, Ireland, is a company with a unique and resilient history that began back in 2009. Founded by John Kennedy and Mark O’Sullivan—two industry experts who had once competed fiercely for over ten years—the company was born out of a desire to create a single, trusted provider of RMA, OSV, and Rework Services within the Irish market. The journey started with establishing a reputation for quality and attention to detail, working with some of the biggest names in the country, including Dell Manufacturing. With contact details such as info@iqutech.com and the phone number +353 (0)61 518 439, the company set a solid foundation in its local market before embarking on an international venture. It is the story of how determination and smart expansion turned a local specialist into one of Europe’s top RMA consultancies.
Main Benefit & Key Facts
- Founded in 2009 by John Kennedy and Mark O’Sullivan with a vision to dominate the Irish RMA market.
- Headquartered in Limerick, Ireland with a stellar reputation built by working with industry giants like Dell Manufacturing.
- At its peak, the company employed 270 people across Ireland before adapting to changing market needs.
- Took a brave step by expanding into Europe with new hubs in Poland and the Czech Republic after a major operational setback.
- Secured a substantial contract in the Czech Republic, extending their reach into four additional countries.
- Awarded a large RMA contract with Ireland’s leading telecom company Eir in 2016, handling over 80k parts per month at a state-of-the-art facility in Annacotty, Co. Limerick.
- Currently works with 13 of the top OEMs in Europe, including collaborations with 4 of the world’s leading OEMs.
Expansion and Global Reach
In 2012, a turning point occurred when Dell Manufacturing moved its entire production plant to Poland, and suddenly, Iqutech’s workload in Ireland dropped dramatically—from 270 talented professionals down to just 5 people across all departments. Faced with this challenge, John and Mark made the bold decision to expand into Europe. Their expansion strategy was not just about survival—it was about growth. They opened new hubs in Poland and the Czech Republic, and soon enough, the risk paid off. One of the new hubs in the Czech Republic secured a substantial contract that extended Iqutech’s influence into four additional countries. This expansion underscored the company’s resilience, adapting seamlessly to market changes and demonstrating that even in tough times, agile thinking and brave decisions can lead to new heights.
Return Management Expertise
With more than 20 years of experience in providing high-volume returns management services across the globe, Iqutech brings unparalleled expertise to every project. Their commitment and attention to detail have led them to design bespoke RMA solutions for some of the world’s biggest companies. Since 2017, along with their state-of-the-art Return Management Facility in Annacotty, they have been at the forefront of innovation, even by providing services both on-site and off-site. This blend of traditional know-how with modern digitalisation, automation, and software development has been key to their success in managing returns efficiently and effectively. The company’s record of global collaboration, particularly with top OEMs, stands as proof of their unrivalled capacity in the returns management arena.
Commitment to the Circular Economy
From its very inception, Iqutech has been mindful of the circular economy and its benefits for the planet. The company’s commitment to sustainability is evident in its evolution into a fully carbon negative organization. This transformation underscores the importance they place on sustainable solutions while offering circular economy services to multiple industries such as consumer electronics, telecoms, automotive, med tech, aerospace, and food. The technical capabilities, coupled with innovative software solutions and in-depth industry knowledge, allow Iqutech to create tailor-made RMA solutions for any industry. This dedication signals a perfect blend of environmental responsibility and cutting-edge technology—a combination that is as refreshing as it is necessary in today’s economy.
Operational Excellence and Teamwork
Central to Iqutech’s success is the strength and expertise of its dynamic team. Mark O’Sullivan drives global business development; John Kennedy oversees operations as COO and manages Ireland operations; and leaders in other regions include Dusan Olejar for the Czech Republic, and Grzegorz Wojciechowski for Poland. With Ann Clancy ensuring financial efficiency, Barbara Lynch serving as Product Lead, Neringa Balandytė managing the Ireland warehouse, and Paul Hall leading logistics, every department functions in unison to maintain class-leading customer service. This robust team ensures that every part of the high-volume returns management process is precisely managed—a critical factor in sustaining their reputation in challenging markets.
Project Impact on SDGs
- SDG 9: Industry, Innovation and Infrastructure – Reflecting the company’s commitment to digitalisation, automation, and state-of-the-art facilities.
- SDG 12: Responsible Consumption and Production – Highlighting the focus on the circular economy and sustainability.
- SDG 13: Climate Action – Demonstrating the impactful move to becoming a fully carbon negative organisation.
Future Outlook and Local Impact
The journey of Iqutech, from its local beginnings in Limerick to its widespread impact across Europe and beyond, is a testament to the power of innovation, resilience, and strategic thinking. Despite facing significant challenges—downsizing during a drastic market change—each setback paved the way for a transformative global expansion. It is a narrative punctuated with moments of bold decisions, an unwavering focus on quality, and a continuous drive towards sustainable practices. The facility in Annacotty not only highlights modern operational capabilities but also symbolizes a commitment to ongoing progress by handling over 80k parts per month with unmatched expertise. With each leap into new territories, Iqutech reinforces its position as a leader in returns management solutions, leaving a significant local imprint while positively influencing global sustainability standards… The story continues as a compelling example of how engineered expertise, exceptional teamwork, and a persistent dedication to the circular economy can redefine an entire industry.
