What is ToumAI and Its Voice Intelligence Revolution?
ToumAI is bridging experiences through voice intelligence and voice recognition, empowering organizations with innovative multilingual and generative voice analytics. The goal? To enhance customer experiences, drive inclusivity, and foster meaningful communication across diverse environments. It’s not just about tech—it’s about connecting people, no matter the language or dialect.
Main Benefits and Key Figures of ToumAI’s Solutions
Unlocking the power of AI-driven voice solutions, ToumAI offers a range of impressive features and benefits that truly stand out:
- 20+ Voice APIs available
- 100+ Supported Languages Including Dialects
- 96% Customer Satisfaction
- Advanced data labeling and crowdsourcing capabilities
- Open-source transparency ensuring trust and collaboration
- Multimodal applications that adapt to various communication needs
Driving Inclusivity Through Every Voice
At the heart of ToumAI’s mission is inclusivity. The belief is simple: every voice matters. Their solutions are carefully designed to ensure representation and understanding for all languages and dialects. This approach breaks barriers and fosters a truly inclusive environment where communication flows freely, no matter the background.
Innovation That Pushes Boundaries
Innovation is more than a buzzword at ToumAI—it’s a spirit. Continuously pushing the boundaries of technology, ToumAI delivers state-of-the-art voice analytics solutions tailored to meet the evolving needs of clients. This relentless drive ensures that the technology stays ahead, offering cutting-edge tools that transform how organizations interact with their customers.
Customer-Centricity and Collaboration: The Core Values
Customers are at the core of everything ToumAI does. Prioritizing their success means delivering personalized solutions and exceptional support tailored to unique challenges. Plus, collaboration is key. Whether it’s with clients, team members, or the wider community, working together is seen as the best way to create impactful solutions that truly make a difference.
Project Impact: Aligning with Sustainable Development Goals
- SDG 10: Reduced Inequalities – by promoting inclusivity across languages and dialects
- SDG 9: Industry, Innovation, and Infrastructure – through cutting-edge AI and voice technologies
- SDG 16: Peace, Justice, and Strong Institutions – by fostering meaningful communication and understanding
- SDG 4: Quality Education – supporting linguistic diversity and knowledge sharing
- SDG 8: Decent Work and Economic Growth – enabling better customer experiences and business growth
ESG Africa and ToumAI: Better Data for Better Impact
ESG Africa is the first ESG analytics platform dedicated to Africa, and ToumAI plays a crucial role here. Thanks to AI, multiple ESG data sources—including local dialects, both vocally and online—are analyzed to give a voice back to local communities. This helps market players move faster toward a more inclusive and sustainable future by improving risk and impact management. It’s about better data, better decisions, and ultimately, better impact.
