What the Project Is
Quiip connects and protects communities online by partnering with Australia’s leading brands for human-powered social media moderation, online community management, strategy services, risk management, training, and out-of-hours support. Known for understanding the nuances of online community management and social media behaviour, Quiip has built a reputation for working on projects that require an in-depth comprehension of audience influence and crisis mitigation. Whether it is managing misinformation or addressing an emerging risk to a brand, the value of experience – something only time can teach – is evident throughout its approach. The project in the social networks and info sharing industry reflects years of expertise and a thorough strategic outlook.
Main Benefit: Expertise and Trust
Key figures and facts include:
- NPS score of 9.7, highlighting exceptional client satisfaction
- B Corp score of 104.2, underscoring its commitment to responsible business practices
- Over twenty-five experienced community managers with backgrounds in communications, journalism, digital marketing, and psychology
- Recognised as a finalist in B&T’s People & Culture Award (2018, 2019) and Women In Media Finalist (2017)
- Consistent inclusion in Anthill’s Top 100 Coolest Companies in Australia (2016, 2017 & 2018)
Each of these points not only grounds the project in measurable success but also adds credibility that resonates with brands looking to elevate their online presence.
Protection and Strategic Insight
Quiip is synonymous with protection and expertise. The project excels at delivering considered responses online while remaining true to brand identity. It translates a deep understanding of social media behaviour into actionable insights and strategic recommendations, particularly during a crisis situation. When challenges arise – from trolls and threats to misinformation and compliance matters – the team remains calm, recommending the best course of action quickly. This professional approach instils a sense of peace of mind with every client engagement, ensuring that the brand’s reputation is upheld at all times.
Ensuring Safe and Welcoming Digital Spaces
Competitive in today’s fast-moving digital landscape, Quiip passionately works to build productive, safe, and welcoming spaces online. Engaging with a variety of clients – whether supporting at-risk mental health communities, offering timely assistance for banking clients, or driving social change through Government campaigns – the project has a broad and adaptable skill set. Drawing on abundant expertise in online engagement, it not only moderates content but also meticulously manages risk, thereby preventing potential crises before they can escalate into full-blown issues. The approach is both tactical and genuinely empathetic.
Aligning Business, Marketing, and PR Objectives
Successful online communities do more than just engage users; they are closely aligned with broader business goals. The project aims to develop effective online community strategies that incorporate social media channel management, content creation, and advertising campaigns. Additionally, it facilitates training and provides comprehensive risk and governance frameworks. This integrated approach ensures that every community is in tune with a brand’s marketing and PR objectives, enabling collaborative synergies that drive tangible outcomes. It’s about creating solutions that fit seamlessly within an organization’s strategic goals.
Driving Impact Through Sustainable Goals
- SDG 9: Industry, Innovation and Infrastructure – by embracing technological change and future workplace practices
- SDG 11: Sustainable Cities and Communities – through creating safe and inclusive online environments
- SDG 16: Peace, Justice and Strong Institutions – via mitigation of online risks and safeguarding brand reputation
- SDG 17: Partnerships for the Goals – with strategic collaborations that align business, marketing, and PR objectives
Quiip’s Values and Future Outlook
At its core, the project is driven by a set of enduring values that include purpose, knowledge, and excellence. With a mission to protect, connect, and support people online, Quiip creates spaces that are safer and more inclusive, while doing business in ways that benefit the planet and the communities it serves. The approach is infused with positive change – a commitment reflected in its B Corp certification and dedication to best practices, environmental care, and community support. Operating as an entirely distributed company with radical flexibility, the project adapts to change with a casual, engaging vibe… ensuring that every client experiences the seamless blend of professional expertise and innovative spirit.
