What is Worktec?
Worktec is an end-to-end software platform designed for managing installation, assembly, and delivery services that retailers offer to their end customers. It specifically caters to retailers and manufacturers, allowing them to focus on selling their main merchandise while Worktec takes care of effectively selling and flawlessly delivering additional services. The platform supports businesses across various product categories including Home Improvement, Furniture, Kitchens & Cabinets, HVAC, Major Home Appliances and TVs, Sanitary Ware & Bathroom Equipment, Security Cameras & Smart Home Devices, Garage Doors, Outdoor Furniture & Recreation Goods, Doors & Locks, Curtain Rods & Paintings, Fitness Exercise Equipment, and Solar Panels & Batteries.
Main Benefits of Using Worktec
Worktec delivers impressive results that can transform how retailers manage their installation and assembly services. Here are some key figures and facts that highlight its impact:
- $0 Set-up fees – no upfront cost to get started
- 30-90% decrease in installation management costs
- 95% end customer satisfaction index – keeping customers happy
- 3-10% increase in sales of main merchandise
- 1.5 to 10 times increase in service revenue
Boosting Sales and Service Efficiency
Worktec helps increase installation and assembly service sales by 1.5 to 10 times through polished processes and user-friendly IT tools. It offers interactive online widgets and a co-pilot app for offline sales, which boost attachment rates and make it easier for customers to add services to their purchases. Managing thousands of daily installations and assemblies becomes effortless by automating operations and eliminating tedious manual work.
Reducing Costs and Risks
By providing seamless access to a vast network of contractors, Worktec unlocks substantial cost reduction opportunities. Retailers can shift towards outsourced, yet expertly managed installation providers, cutting down on recruiting and training costs, benefits expenses, vehicle ownership, maintenance, and insurance. This approach also reduces risks related to relying on a single contractor, such as unpredictable changes in terms, execution delays during peak seasons, and quality issues.
Enhancing Customer Satisfaction
Customer happiness is ensured through seamless communication, intelligent order distribution, and rigorous quality control. Integrated feedback systems, pricing assurance, photo reports, and more help maintain high standards. Transparent and easy-to-purchase options sharpen competitive edge, with research showing that 51% of online customers demand installation and assembly services. Worktec also connects retailers with contractors nationwide, overcoming geographical limitations and ensuring convenient, affordable installation options are always available.
Project Impact on Sustainable Development Goals (SDGs)
- SDG 8: Decent Work and Economic Growth – by creating efficient job management and supporting service providers
- SDG 9: Industry, Innovation, and Infrastructure – through innovative software solutions improving service delivery
- SDG 12: Responsible Consumption and Production – by optimizing resource use and reducing waste in service management
- SDG 11: Sustainable Cities and Communities – by enabling better service coverage and accessibility across regions
Technology and Deployment Advantages
Worktec leverages advanced technology and expertise to allow retailers’ in-house IT teams to prioritize core business tasks. The platform supports quick deployment without waiting for proprietary software development, making it a practical and efficient solution. It’s a headache-free, transparent, and efficient way to manage installation and assembly services, helping retailers meet customer demands and stay competitive in a fast-paced market.
